Miskatonic University PressI have a virtual server with Cirrus Hosting. Well, I’m supposed to. It’s been down for over twenty-four hours. I’ve started to move away. I hope the server comes back, but if it does it’ll just make the move easier.
I lost access at 2000 on Tuesday. I filed a ticket. I asked for an update a couple of hours later and was directed to this status site, which I can’t find linked from their main site. There was an update there. They posted another one this morning. And then one more this afternoon saying the problem had been found and things were booting up.
It’s now 2100 on Wednesday. That’s one full day with three status updates.
A tech support worker told me on the phone they have no estimates for when things will be back. It’s a hard shift on the phones at Cirrus today.
Technical problems happen, but it appears Cirrus management had no plans in place for keeping customers informed in such a situation. That’s a serious problem for me. Cirrus should be posting regularly with status updates and notices that they’re working on it, even if there’s nothing new to report. I’ve been involved in outages where the provider was posting every fifteen minutes, saying as much as they could. That counted for a lot.
Cirrus is owned by World Host Group, which I will also avoid.
At World Host Group, our commitment to being customer obsessed isn’t just a slogan; it’s a way of life. We understand that our success is intricately tied to the satisfaction of our customers. That’s why we go above and beyond to not only meet but exceed their expectations.